Community Forum
Share protocols, ask questions, and connect with other researchers.
Get in Touch
Average initial response within 30 min · inquiries outside business hours replied by the next business day
Email Support
info@ablelabsinc.com
Submit troubleshooting, software configuration, and maintenance inquiries by email. Attaching an error screenshot and your device serial number helps us resolve issues faster.
ABLE Labs Inc.
Follow us on LinkedIn for product updates, application notes, and automation insights. Reach out via direct message for general inquiries.
FSE Support Framework
ABLE Labs Field Service Engineers (FSEs) respond at each level of need.
User Self-Service
Items you can resolve yourself — software settings, tip reseating, device restart. Step-by-step guides are available in the Troubleshooting FAQ.
FSE Remote Support
After submitting via email, an FSE remotely guides configuration or provides software updates. Average first response within 30 minutes.
FSE On-Site Visit
Hardware replacement, axis re-teaching, calibration, and other items requiring on-site handling. Contact our support channel to schedule a visit.
Researcher Community Forum
We are building a community where ABLE Labs users can share protocols and ask questions. We will notify you when it launches.
